Policy Objective
The Technical Support Policy aims to clarify the procedures and information related to the provision of technical support services to beneficiaries of Beyond Training Center. It ensures continuous support in the event of technical issues that may hinder the training process.
Beyond Training Center is committed to providing consistent technical and educational support to all beneficiaries using the Learning Management System (LMS) or the training platform, across all programs and courses. Support is available through the channels published on the Center’s website or training platform.
Support Channels
– Email: academy@beyondcompany.sa
– WhatsApp Application: +966 55 285 5456
Services Covered by Technical Support
– Enrollment in training programs/courses and resolving related technical issues
– Training on how to use the e-platform and its features
– Necessary user onboarding and orientation
– Logging into the platform and account creation for trainees
– Attending training programs/courses and using live streaming applications
– Trainer access to the platform
– Issuing trainee certificates via the Manar platform
Response Time Expectations
– Requests via WhatsApp will be addressed in a short time frame
– Email requests may take up to one business day to be received and responded to
Support Working Hours
– Sunday to Thursday, from 10:00 AM to 4:00 PM
Escalation Procedure
If the response time exceeds the specified period, the beneficiary will either be compensated or instructed to escalate the matter to the National Center for e-Learning
Policy Scope and Enforcement
This policy applies to all beneficiaries of Beyond Training Center. We are committed to its implementation, and all employees are required to comply. Any violation of this policy may lead to disciplinary action in accordance with the procedures followed by the Center.